Data Report Service
We are working on a convenient way for you to tell us you want to send in your data key card / smart stick so we can track its progress and process it promptly. For now, please contact us by email and we can assist you promptly.
We provide our data reporting service free of charge for the first two years after purchase, after which there will be a small fee purely to cover costs. We will also guarantee to be able to provide reports for your machine for at least four years after purchase.
DeVilbiss SleepCube Reporting
If you use a DeVilbiss SleepCube, you can call up the SmartCodes on your screen, and email these in. To call up the SmartCodes on the LCD screen:
- turn the (Auto-)CPAP blower on and press the LEFT arrow key once.
- Use the UP arrow or DOWN arrow keys to change the SmartCode reporting period.
- Take note of all four codes; Last Day, Last 7 Days, Last 30 Days and Last 90 Days.
- Press the LEFT arrow key again to display the Adherence Score and take note of this code too.
- Email all 5 codes along with your name and a brief description of your recent sleep-related experiences, and you will receive a PDF report and feedback shortly.
Fisher & Paykel SleepStyle Reporting
If you own a Fisher & Paykel SleepStyle machine with a memory stick, please contact us by email before sending this in.
Respironics REMstar Reporting
If you have a Respironics REMstar machine like the M Series and its predecessor, with a credit card-sized data card, please contact us by email before sending this card to us.
Respironics System One REMstar Reporting
If you have a Respironics REMstar System One machine with a stamp-sized SD data card, please contact us by email before sending this card in. The files from the memory card can be emailed rather than posting the card itself – we can provide full instruction on how this is done on request.
We regret to advise we currently cannot process any ResMed data cards. Please contact your hospital instead.
Other Makes & Models
If you use a machine not listed, please contact us to see whether we can assist you with your data reporting needs.