icon cross Ordering Information

Placing an order online is quick, secure and easy. Simply browse our catalogue and add the products of your choice to the basket. Every item includes clear descriptions as well as at least one high-resolution image so you can see exactly what you will get. Checking out involves telling us your address and entering your payment details, all over a secure connection and in easy to follow steps. Placing orders online is, in fact, more secure than doing so over the phone. For that reason alone, we prefer orders to be placed via the website.

If at any stage of ordering you have any questions about the products or purchasing procedure, you can telephone or e-mail our customer services team for prompt assistance.

 

Accepted Payment Methods

We accept payment by Visa, MasterCard, Switch/Maestro and Debit cards issued in the European Union. On qualifying orders, depending on the products ordered, the value and the location of the customer, we may also accept PayPal payments.

 

Pricing

As a UK based company, we transact in British Pound Sterling (GBP) only. Where prices are shown in a currency other than GBP, for example in Euros, these prices are for illustration purposes only. They are regularly updated to follow current financial markets’ currency exchange rate fluctuations, but they may not be 100% accurate. The GBP amount to pay will be shown before you pay. Note that your bank or card processor may use a conversion rate different from the sources we use so at times you may find you pay slightly less, or a bit more than the non-GBP amount shown.

 

Debited Funds

When you place an order online, your Credit or Debit Card goes through an authorisation process, which guarantees that adequate funds are available in your account at that time. This authorisation is valid for approximately two working days to allow us time to fulfil your order. After this time has passed, the funds will be transferred to us automatically. 95% of our orders are despatched before this transfer takes place. There will inevitably be a small number of orders where the payment is transferred to us before we can despatch an order. We are happy to refund any payments in this instance, if requested, and process the payment again when the order is ready to be despatched

 

Credit Card Authorisation Failures

The most common explanation for this error is an incorrectly typed billing address or card details. If this happens, an error message will appear in red, and you will be given the option to try again with the same or a different card.

If authorisation fails again and you are positive the details are correct, first check your VALID TO & EXPIRY dates are shown on the front of your card and your ISSUE NUMBER (if applicable). You could also call your card issuer to ask why it was not authorised. The security code on the back may be faded but has to be entered corrected. VISA and MasterCard transactions may be subject to additional security measures involving the password you set. Contact your bank on the number displayed on the card for assistance.

Our order processing department will receive your “failed order” anyway and may then contact you to arrange an alternative payment method if you still wish to proceed.

 

Order Acknowledgement

Soon after you have placed your order online, you will receive an e-mail confirmation (provided the e-mail address you have given us is valid). If you wish to alter any information or correct a mistake, please contact us with your Order Number as soon as possible.

 

Telephone Orders

You can place your order through this website or by calling our customer service team on 0800 024 8050. However, placing your order online with the 3D secure feature does provide a higher level of security.

You can also call us should you need any help or advice regarding any of our products, or for assistance in placing your order through this website. Please note: Although we know our products well, we cannot offer you medical advice. Our staff are instructed only to provide you with information on product features and benefits. They are not trained to make suggestions on what may be best for your health. Please discuss any health queries you may have with your GP and sleep consultant.

 

VAT

All prices shown are exclusive of VAT and are correct at the time of publishing. VAT will be added to your order during the checkout process. Some products on this site qualify for 0%-rate VAT; if you are eligible to receive this rate, then you must declare this during the checkout (for more information click here), else your order will include the UK standard rate of 20% VAT, except where a delivery is being made to an address in Ireland. This will have VAT charged at 23% as per Irish VAT rules. All prices are subject to change without notice. Whilst Intus Healthcare Ltd. will correct any errors or omissions asap; we will not be liable to sell a product or service if any price or detail previously published was, in fact, a genuine mistake.

 

Cancelling an Order

We ask you to consider your options carefully before placing your order. If, for any reason, you have to cancel or amend an order that has already been placed, please inform us in writing (e-mail) as soon as possible. Please state your order or invoice number and, to help us improve our service, a reason for cancelling or changing your order. If the goods have already been despatched, please refuse the delivery. Parcels will have a sticker on them with our name, Intus Healthcare Ltd.

 

Product Availability

Orders made for products or services displayed on this website, including prices, do not constitute an offer to enter into a contract or agreement. Your order is deemed to be an offer for the products or services selected, and Intus Healthcare Ltd. is not obliged to accept your order.

We reserve the right to refuse any order or any part of an order or to require further information to enable us to evaluate, validate and process an order. Any fraudulent or suspicious transactions will be reported to the relevant authorities.

We accept orders from any geographic region where there is an option in our shopping cart. Orders placed with a billing address outside the UK, in particular, may be subject to thorough, anti-fraud checks and we may refuse the option to pay by card to any order we deem suspicious. If unsure about placing an order, please contact us.

All products are offered subject to availability. There may be rare circumstances beyond our control that means we cannot fulfill an order in part or in full.

If for some reason, we have to cancel an order or refund your card in part or in full, we can and will do this promptly and then contact you via e-mail or phone to inform you.

There may be a 5-10 day delay between Intus Healthcare Ltd. refunding your card, and it appearing on your account, so please be patient as the banks control this process.

Your statutory rights as a consumer are not affected by any of the above.

 

Shop Locations

We are an online company and we only sell through our websites. There are currently no physical shops selling CPAP products in the UK, and this is unlikely to change. We have shipped thousands of orders during our years of providing CPAP equipment.

 

Shipping & Delivery Charges

To calculate the shipping costs of your order, after you have added the items to your basket, you can go to the My Basket page and use the delivery calculator. The price this displays will be what you are charged for those items to be delivered to your chosen destination – so no surprises when you get the payment. We constantly review our shipping prices for all countries to ensure they are as accurate as possible for whichever items you are ordering.

 

Shipping to the EU and Rest Of the World

We ship to all countries within the European Union, and also to selected European countries that are not currently EU member states such as Croatia, Norway and Switzerland. We do not ship anywhere outside of Europe for logistical and contractual reasons. However, if you are based outside of Europe, we could deliver your order to a friend or relative within Europe for them to send on. We will not ship outside of Europe directly for the foreseeable future.

 

Overseas Deliveries

For overseas deliveries, delivery options will range from Airmail Post up to Courier, with estimated delivery times displayed for each option. Heavier and higher value orders will ship via a courier service, which will take between two and eight working days, depending on the distance from the UK. For more accurate times for our courier service, feel free to contact us. Please let us know if you have any urgent time constraints and we can let you know your options and can see what we can offer to get your order to you as promptly and safely as possible.

Note: Orders for CPAP machines will require some form of documentation to be provided by you before your order can be despatched. High-value orders may require additional checks before being despatched.